FAQ
All the answers to your most frequently asked questions:
Return information
When will my order be shipped?
Orders are processed and shipped within 24 to 48 hours (excluding weekends and public holidays).
What are the delivery times?
Delivery usually takes between 6 and 12 working days , depending on your region and the carrier.
How can I track my order?
As soon as your order is shipped, you will receive a tracking number by email. This allows you to track your package in real time until delivery.
What should I do if my parcel is late?
No worries! Contact our customer service 7 days a week , we will immediately check the status of your package.
What if I am not at home when the delivery is made?
The carrier will leave a delivery notice or drop off the package at a collection point near your home.
Information
What is the purpose of this dog staircase?
This stair helps your dog easily get onto a bed, sofa, or into a car without having to jump. It reduces the risk of injury, protects joints, and is especially suitable for older dogs, small dogs, or dogs with mobility issues.
Is the staircase suitable for all sizes of dogs?
Yes, it's designed for small and medium-sized dogs. For heavier dogs, simply check the weight limit listed in the product description.
Is the staircase stable and safe?
Absolutely. The stairs have a non-slip base and wide steps for good stability. Your pet can go up and down safely without the risk of slipping.
Is the staircase easy to clean?
Yes. The steps are usually covered with a removable and washable fabric. Depending on the model, you can even clean the structure with a damp cloth.
Is the staircase foldable or easy to store?
Yes, it is lightweight and designed to be easily moved or stored. Some models are even foldable for maximum space saving.
